Customer Representative

2 weeks ago


Newcastle upon Tyne, United Kingdom Global Partners Ltd. Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This position requires excellent communication skills and the ability to analyze customer needs and provide appropriate solutions.

**Responsibilities**:

- Respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, and resolving any issues or concerns
- Maintain customer records by updating account information and documenting interactions
- Conduct data entry tasks to ensure accurate and up-to-date customer information
- Collaborate with other team members to ensure a seamless customer experience
- Follow company guidelines for phone etiquette and customer service standards

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Excellent verbal and written communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Strong interpersonal skills with the ability to effectively communicate with customers from diverse backgrounds
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

**Salary**: From £23,206.44 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/04/2024



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