Customer Representative
3 weeks ago
We are currently seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, the ability to upsell products and services, and a strong attention to detail.
**Duties**:
- Communicate with customers to address inquiries, resolve issues, and provide product information
- Upsell additional products or services to customers based on their needs
- Enter customer data accurately into the system
- Analyze customer feedback and provide suggestions for improvement
- Assist with order processing and tracking
- Collaborate with other team members to ensure customer satisfaction
**Experience**:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills
- Strong data entry skills with a high level of accuracy
- Ability to analyze customer needs and provide appropriate solutions
**Job Types**: Full-time, Permanent
Pay: From £25,647.75 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/05/2024
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