Customer Representative

3 weeks ago


Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Upsell additional products or services to customers when appropriate
- Accurately enter customer information and orders into the database
- Analyze customer needs and recommend suitable solutions
- Maintain a high level of product knowledge to effectively address customer inquiries
- Follow established procedures for handling customer complaints or escalations
- Collaborate with other team members to ensure customer satisfaction

**Qualifications**:

- Excellent communication skills, with the ability to clearly articulate information to customers
- Strong data entry skills with a high level of accuracy
- Ability to multitask and prioritize tasks in a fast-paced environment
- Customer-focused mindset with a strong commitment to providing exceptional service
- Previous experience in a customer service role is preferred
- Familiarity with phone etiquette and professional communication standards
- Ability to work independently as well as part of a team

**Job Types**: Full-time, Permanent

**Salary**: From £25,630.21 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person



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