Customer Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
**Duties**:
- Communicate with customers to assist with inquiries, orders, and concerns
- Provide accurate and timely information regarding products, services, and promotions
- Handle customer complaints and resolve issues in a professional and efficient manner
- Perform data entry to update customer information and maintain accurate records
- Analyze customer interactions to identify opportunities for upselling and cross-selling
- Assist with order processing, tracking shipments, and coordinating returns or exchanges
**Experience**:
- Previous experience in customer service or a related field is preferred
- Strong communication skills with the ability to effectively listen and respond to customer needs
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
- Proficient in data entry and computer skills
**Job Types**: Full-time, Permanent
Pay: From £25,647.75 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 28/05/2024
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