Customer Representative

3 weeks ago


Newcastle upon Tyne, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

**Duties**:

- Communicate with customers to assist with inquiries, orders, and concerns
- Provide accurate and timely information regarding products, services, and promotions
- Handle customer complaints and resolve issues in a professional and efficient manner
- Perform data entry to update customer information and maintain accurate records
- Analyze customer interactions to identify opportunities for upselling and cross-selling
- Assist with order processing, tracking shipments, and coordinating returns or exchanges

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong communication skills with the ability to effectively listen and respond to customer needs
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

Pay: From £25,647.75 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024



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