Customer Representative

2 weeks ago


Newcastle upon Tyne, United Kingdom Global Partners Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and assistance.

**Responsibilities**:

- Communicate with customers via various face to face channels to provide information about products or services
- Assist customers with orders, inquiries, and issue resolution
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and efficiently
- Analyze customer needs to recommend the best solutions
- Maintain customer records and update information in the database

**Requirements**:

- Proficiency in English is preferred
- Excellent phone etiquette and communication skills
- Ability to analyze customer inquiries and provide appropriate solutions
- Strong data entry skills with high accuracy
- Prior experience in customer service or sales is a plus

**Job Types**: Full-time, Permanent

Pay: From £23,527.25 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/04/2024



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