Call Centre Representative

3 weeks ago


Newcastle upon Tyne, United Kingdom Relay Group Ltd Full time

We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone.

**Duties**:

- Answer incoming calls promptly and professionally
- Provide accurate information and assistance to customers
- Handle customer inquiries, complaints, and requests with patience and empathy
- Up sell products or services when appropriate
- Analyse customer needs and recommend appropriate solutions
- Follow call centre scripts and procedures to ensure consistent service delivery
- Collaborate with team members to achieve individual and team goals

**Skills**:

- Excellent phone etiquette and active listening skills
- Strong communication skills with the ability to clearly articulate information
- Ability to analyse customer needs and provide effective solutions

Join our dynamic team of Call Centre Representatives and make a difference in our customers' lives.

**Salary**: From £24,465.69 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person

Application deadline: 27/03/2024



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