Call Centre Representative
3 weeks ago
We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone.
**Duties**:
- Answer incoming calls promptly and professionally
- Provide accurate information and assistance to customers
- Handle customer inquiries, complaints, and requests with patience and empathy
- Up sell products or services when appropriate
- Analyse customer needs and recommend appropriate solutions
- Follow call centre scripts and procedures to ensure consistent service delivery
- Collaborate with team members to achieve individual and team goals
**Skills**:
- Excellent phone etiquette and active listening skills
- Strong communication skills with the ability to clearly articulate information
- Ability to analyse customer needs and provide effective solutions
Join our dynamic team of Call Centre Representatives and make a difference in our customers' lives.
**Salary**: From £24,465.69 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Newcastle upon Tyne (preferred)
Work Location: In person
Application deadline: 27/03/2024
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