Call Centre Representative

2 weeks ago


Newcastle upon Tyne, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy interacting with people and have excellent communication skills.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with inquiries, concerns, and requests
- Handle customer complaints or escalations in a professional and courteous manner
- Enter customer information accurately into the system
- Perform data entry tasks to update customer records and maintain accurate documentation
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Utilize phone etiquette to ensure positive customer interactions
- Upsell products or services when appropriate to maximize sales opportunities

**Requirements**:

- Fluent in English, both written and verbal communication skills
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide effective solutions
- Excellent phone etiquette and interpersonal skills

**Job Types**: Full-time, Permanent

Pay: From £25,666.11 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024



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