Call Centre Executive

3 weeks ago


Newcastle upon Tyne, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Answer incoming calls professionally and provide information about products or services
- Make outbound calls to follow up with customers or leads
- Perform data entry tasks accurately and efficiently
- Utilize phone etiquette to ensure a positive customer experience
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to resolve inquiries or issues
- Upsell products or services when appropriate

**Skills**:

- Fluent in English
- Strong data entry skills with attention to detail
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide suitable solutions
- Experience with upselling techniques is advantageous

**Job Types**: Full-time, Permanent

Pay: From £25,666.11 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 24/05/2024


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