Call Centre Executive

2 weeks ago


Newcastle upon Tyne, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative. As a representative, you will be the first point of contact for our customers, providing excellent service and resolving any inquiries or issues they may have.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with their inquiries or concerns
- Up sell products or services to customers when applicable
- Utilise phone etiquette to ensure professional and courteous interactions with customers
- Communicate effectively with customers to gather necessary information and provide appropriate solutions
- Analyse customer needs and recommend suitable products or services

**Requirements**:

- Excellent phone etiquette and strong communication skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong problem-solving skills and ability to analyse customer needs
- Ability to work well both independently and as part of a team

**Salary**: From £24,983.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024


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