Inbound Contact Centre Agents Newcastle
2 weeks ago
FPSG are pleased to offer multiple opportunities for Contact Centre Agents to join a growing Team of Call-handling Agents who deal with inbound calls exclusively for a major banking Client. The roles themselves are based on-site, in the Newcastle area, so please note that these are NOT remote working opportunities to be based from home, etc.
The turnaround for interviews will be very quick, with commitment assured for successful hires to be in place ASAP after all associated on-boarding documents are in place.
Banking experience, within previous roles is not essential. We are, however, open-minded to those who have been exposed to call-handling roles previously and can demonstrate the ability to deal with empathy and patience when dealing with Customer queries in a professional manner. It may be you have either had previous commercial experience in a telephone-based role, or are looking to build on experience from Customer Service roles where dealing with the public, or customers who needed advice and support, was part of your day-to-day role.
The opportunity itself is a very exciting one, as it will take you into a permanently employed job, with excellent potential for progression in a career with a business which is well known the world over.
**Working Hours**:
**Pre-screening Requirements**:
**Remuneration**:
A rewarding salary (very competitive in this sector) and associated benefits for working with an excellent household name Employer with a first class reputation is on offer. We will discuss the package when assessing your CV and suitability for entering into the imminent interview process.
**Next Steps**:
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