Call Centre Executive

3 weeks ago


Newcastle upon Tyne, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is a great opportunity for individuals who enjoy helping others and thrive in a fast-paced environment.

**Responsibilities**:

- Answer incoming calls from customers and provide accurate information and assistance
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Utilize phone etiquette to ensure positive customer interactions
- Upsell products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Analyze customer accounts and provide appropriate solutions or recommendations

Qualifications:

- Excellent verbal and written communication skills
- Ability to effectively communicate with customers of diverse backgrounds
- Strong multitasking abilities to handle multiple inquiries simultaneously
- Previous call center or customer service experience is preferred

**Job Types**: Full-time, Permanent

Pay: From £23,666.11 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024


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