Call Centre Agent

2 weeks ago


Newcastle upon Tyne, United Kingdom Hired-online Full time

We’re recruiting for Customer Service Advisors - **working from home (fully remote).**

Work from home equipment (computer) is provided, and telephone experience isn’t essential. Career progression and flexible shifts available.

**Customer Service Advisor benefits**:
Work from the comfort of your own home - this is a fully remote role

You will be provided with the necessary computer and kit to get you started, with no expense to yourself
- Competitive salary and bonus scheme
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work

Training is included to prepare you for this role

**Customer Service Advisor role**:

- Receiving inbound calls from customers
- Ensuring all customers can pass data protection
- Handel all queries from customers to ensure first call resolutions regarding their account
- Updating all systems with information and data checks
- Speaking with all customer to make them aware of any promotions, discounts or offers available.
- Ensure full customer satisfaction and excellent customer service

**Customer Service Advisor pay**:
£9.72 per hour, pay relates to applicants ages 23+. **This is a work from home role.**

**What we’re looking for**:

- A confident verbal communicator, can adapt approach to meet different customer needs
- Resilient, pragmatic and enjoy an environment of high expectation, high reward and being challenged
- Motivated either by achieving targets/bonus or by delivering great experiences and being rewarded via recognition/feedback
- Someone who thrives in a WFH environment, confident to reach out when needed for support and build relationships with team mates remotely
- Someone who flourishes taking ownership and has a passion for decision making and problem solving


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