Customer Relationship Executive

2 weeks ago


Newcastle upon Tyne, United Kingdom CHANNEL ALT LTD Full time

We are seeking a Customer Relations Representative to join our team. As a Customer Relations Representative, you will be the first point of contact for customers, providing exceptional service and support.

**Duties**:

- Communicate with customers via various face to face channels to provide information about products and services
- Assist customers with inquiries, orders, and issue resolution
- Perform data entry tasks accurately and efficiently
- Upsell products or services to increase revenue
- Maintain customer records and update information in the database
- Handle customer complaints and ensure resolution in a timely manner

**Requirements**:

- Proficiency in English
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and recommend appropriate solutions
- Bilingual or multilingual capabilities are advantageous
- Strong interpersonal skills and the ability to build rapport with customers

**Job Types**: Full-time, Permanent

Pay: From £25,298.75 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 13/05/2024



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