Client Relationship Executive

2 months ago


Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

As a Client Relationship Executive, you will play a crucial role in managing and nurturing client relationships. Your primary responsibility will be to ensure client satisfaction and loyalty through effective communication, problem resolution, and exceeding expectations. You will collaborate with various teams to deliver exceptional service and contribute to the growth and success of our organization.

**Duties**:

- Serve as the main point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner.
- Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services.
- Communicate effectively with customers through various channels.
- Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance the customer experience.
- Collaborate with cross-functional teams to resolve complex customer issues and provide exceptional service.

**Experience**:

- Previous experience in a customer service or sales role is preferred.
- Strong leadership skills with the ability to take ownership of customer interactions and provide effective solutions.
- Excellent communication skills, both written and verbal, with the ability to articulate information clearly and concisely.
- Strong analytical skills to assess customer needs and identify opportunities for upselling or cross-selling.

**Job Types**: Full-time, Permanent

**Salary**: From £25,592.07 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- newcastle (preferred)

Work Location: In person



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