Customer Representative Executive

2 months ago


Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

As a Customer Representative Executive, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers.

**Responsibilities**:

- Provide exceptional customer service to clients in a professional and courteous manner
- Respond to customer inquiries promptly and efficiently
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Resolve customer complaints or issues in a timely and satisfactory manner
- Maintain accurate and detailed records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system

**Requirements**:

- Fluent in English, both written and verbal communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Strong attention to detail and accuracy in data entry
- Ability to multitask and prioritize tasks effectively
- Previous experience in a customer service role is preferred but not required
- Must be able to work well in a team environment

**Job Types**: Full-time, Permanent

**Salary**: From £25,631.10 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person



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