Client Relationship Executive

2 months ago


Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

As a Client Relationship Executive, you will play a crucial role in managing and nurturing client relationships. Your primary responsibility will be to ensure client satisfaction and loyalty through effective communication, problem resolution, and exceeding expectations. You will collaborate with various teams to deliver exceptional service and contribute to the growth and success of our organization.

**Responsibilities**:

- Serve as the main point of contact for customer inquiries and concerns
- Provide exceptional customer service by promptly responding to customer inquiries via various face to face channels
- Resolve customer complaints or issues in a professional and timely manner
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Identify opportunities to upsell or cross-sell products or services to customers

**Experience**:

- Previous experience in a customer service or sales role is preferred
- Excellent communication skills, both written and verbal
- Strong leadership abilities and the ability to work well in a team environment
- Ability to analyze customer needs and provide appropriate solutions

**Job Types**: Full-time, Permanent

**Salary**: From £25,592.07 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person



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