Customer Representative

2 weeks ago


Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

As a Customer Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Enter customer data accurately into the system
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of product knowledge to effectively communicate with customers

**Experience**:

- Excellent phone etiquette and communication skills
- Strong data entry skills with high accuracy and attention to detail
- Previous experience in a customer service role is preferred
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills to address customer concerns effectively

**Job Types**: Full-time, Permanent

**Salary**: From £23,631.10 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person



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