Customer Support Representative
4 weeks ago
**Duties**:
- Respond to customer inquiries in a timely and professional manner
- Assist customers with product information, order placement, and issue resolution
- Utilize CRM system for data entry, order tracking, and customer follow-up
- Identify and escalate priority issues to the appropriate channels
- Provide product recommendations and upsell opportunities to customers
- Collaborate with internal teams to ensure customer satisfaction
**Qualifications**:
- Proficiency in English
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and provide suitable solutions
- Prior experience in customer service or related field preferred
- Multilingual abilities are advantageous
- Strong data entry skills and attention to detail
**Job Types**: Full-time, Permanent
Pay: From £25,375.04 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 24/05/2024
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