Customer Support Representative

4 weeks ago


Newcastle upon Tyne, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Respond to customer inquiries in a timely and professional manner
- Assist customers with product information, order placement, and issue resolution
- Utilize CRM system for data entry, order tracking, and customer follow-up
- Identify and escalate priority issues to the appropriate channels
- Provide product recommendations and upsell opportunities to customers
- Collaborate with internal teams to ensure customer satisfaction

**Qualifications**:

- Proficiency in English
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and provide suitable solutions
- Prior experience in customer service or related field preferred
- Multilingual abilities are advantageous
- Strong data entry skills and attention to detail

**Job Types**: Full-time, Permanent

Pay: From £25,375.04 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 24/05/2024



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