Customer Service Cooridnator

6 months ago


Derby, United Kingdom Blue Arrow Full time

Customer Service Coordinator

£24,000 p/a

Foston, South Derbyshire (DE65)

Full Time, Permanent

Our client is a leading designer and manufacturer of caravan and motorhome accessories and technology. Blue Arrow are looking for confident and experienced customer service representatives to join a small office team based in Foston, just outside of Derby.

In your role you will be joining a small and friendly team where you will be working as a team to assist customers. This will include:

- Connecting customers to the relevant department
- Giving recommendations
- Problem solving
- Answering queries and responding to customers in a timely and professional manner

About you:
Essential:

- Experience in a previous customer service or coordinator role
- Ability to absorb and understand information quickly
- Ability to manage own workload
- Proficient in use of Microsoft Office
- Use own initiative and manage own workload
- Confident communicator with ability to build rapport with customers on the telephone and written.

Prefereable:

- Experience using SAP business' One
- A genuine interest in electricals or mechanics

Hours of Work:
2 week rotation:
Week 1: 08:30-17:00

Week 2: 09:00- 17:30

Saturdays: 09:00 - 13:00 (At least 1 per month paid at 2x overtime rate)

Holidays: 31 days inc Bank Holidays

Please note this role is based on site at our clients HQ in Foston and you must be able to commute to this location

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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