Customer Service Advisor
6 months ago
Job Overview:
We are seeking a Customer Service Representative to join our team in providing excellent service.
The role will include taking inbound calls from our customers, building relationships, understanding the customer needs, and offering the best solution, giving a high standard of service.
**Responsibilities**:
- Handling incoming calls from customers.
- Making outbound calls to customers and couriers.
- Finding solutions to customers’ needs and ensure they receive the right advice.
- Building long-lasting relationships with our customers.
- Always provide a 5* service to all customers
- Achieving individual set targets & KPI’s
- Learning about our products and services.
- A professional appearance/ manner
- Enthusiasm
- Excellent IT skills, specifically in Microsoft Word & Excel
- Excellent written English
- Flexibility
- Ability to work as a team player but have the initiative to work alone
- A desire to problem solve and exceed expectation
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay: £20,000.00-£23,500.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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