Customer Service Advisor
4 days ago
**Customer Service Advisor**
**Castle Donnington**
**£Competitive Salary plus benefits**
**Your new Company**:
Birlea is a leading furniture importer/wholesaler in the UK who have grown to be one of the largest companies in the furniture sector. Our teams search the world to bring home something a bit different. From traditional classics to the latest contemporary designs, we supply inspiring furniture that is of the highest quality as well as great value for money that we know your customers will love. As a family-run business with over 20 years’ experience we always listen and never lose sight of the things that matter.
Located in the heart of the Midlands. As a customer service advisor, you will be working with the Customer Service team to build a positive relationship with our Customer base. Ensuring all customer requirements are dealt with in a timely and professional way.
Your main duties will be:
- Manage and resolve customer enquiries within a timely manner, taking ownership of the enquiry from start to finish.
- Keep and maintain accurate records using the CRM system and generate reports and analyse data to assist in making of informed decisions
- Generate and analyse statistical data to assist in the investigation of product issues and customer complaints, use this data as part of the investigation process and the quality meeting forum
- Develop KPI’s to measure performance and report corrective actions.
- Improve Customer service procedures, policies, and standards within the department
- Meet with other departments to discuss possible improvements to customer services
- Constantly learn about the company’s products and form a good knowledge of our customers business activities
- Handling customer complaints professionally.
- Building positive relationships with our customers
- Processing orders accurately.
- Working well within a team.
Above is inclusive but not limited to the above tasks.
**In Return**:
So bet your wondering what’s in it for you? Well, you will get the opportunity to work at the biggest upcoming furniture wholesalers in the UK, on a very £Competitive salary plus benefits. Furthermore, you will be given creative freedom in exciting department, alongside working with a forward thinking and likeminded team.
**Benefits Included**:
- Competitive salary
- A good holiday package including your birthday-day off
- Pension Scheme
- Healthcare Cashplan Scheme
- Free on-site parking
**Experience/Skills Needed**:
- Experience in similar customer service/administration role
- Excellent organisation, accuracy and attention to detail
- Basic accounting principles
- Excellent IT and Excel skills (for example V-look ups and pivot tables)
- Ability to lead by example
- Excellent written and verbal communication skills
- Knowledge of Microsoft Dynamics Navision advantageous
**What to do now**:
Please submit your latest CV.
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
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