Customer Service Advisor

5 months ago


Derby, United Kingdom 2Fawcett Recruitment Full time

Role: Customer Service Advisor

Type: Permanent

Location: Derby

**Salary**: £24,000

2fawcett are currently recruiting for a Customer Service Advisor for a business based in Derby. You will be required to manage the end to end customer service experience.

**Duties**:

- To record all customer interaction within company systems.
- To use the relevant IT tools as provided and required
- Take ownership of operational customer issues through to full resolution within agreed customer service level agreements and KPIs.
- Adhere to agreed levels within the escalation process, seeing through to satisfactory completion when required.
- Adhere to commercial efficiencies to achieve contractual Service Level agreement requirements.
- Demonstrate a strong and clear understanding of contractual obligations for each customer.
- Build strong working relationships with contractual customers and internal/external stakeholders.
- Complete essential administrative tasks associated with the role within the agreed timescales.
- Work within defined parameters set within the non-contractual bonus scheme arrangements to deliver customer service excellence.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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