Customer Service Advisor

5 months ago


Derby, United Kingdom Healthy Stuff Full time

**Job description**

We are a fast-growing, global health company with multiple websites, and we have an exciting new position to expand the team. This full-time Customer Service position is a fantastic opportunity for someone who is motivated and experienced.

**Key Responsibilities**:

- Responding to Live Chat tickets, and working with the LiveChat team to assist customers
- Answering telephone for queries/orders
- General office administrative duties
- To carry out any other duties within the scope, spirit and purpose of the job as requested by management team
- To work well with the lab team to achieve the best service for the customer

Customer Focus:

- To provide a high level of customer service and a consistent approach to the Healthy Stuff Brand
- To be professional and compassionate at all times, identifying client needs or special requirements

Business Awareness:

- To be fully aware of all services and any special offers at all times
- To be aware of the latest customer feedback and to promote consistent improvements in the service we offer

Specific Job Accountabilities:

- To be the point of call to all customers, offering help and support where needed
- To gain additional sales of all products
- To report to the customer service manager daily

Outline Skills
- Great communication skills both personal and written format
- Discretion and client confidentiality
- Ability to listen and understand client needs
- Experience in office administration
- Ability to convert calls into sales
- Experience of using customer relationship management data base systems
- Ability to work under own initiative

Competitive Salary

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Free parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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