Customer Service Advisor

4 days ago

Derby, United Kingdom Avery Healthcare Group Ltd. Full time

Job summary

Avery Healthcare is seeking a well-organised, enthusiastic, and dedicated individual to join their friendly, award-winning team as a Customer Service Advisor. This role will involve providing a positive and welcoming public image at the first point of contact, both in person and by telephone, to support the Home.

Main duties of the job

As a Customer Service Advisor, your focus will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Other responsibilities will include being responsible for the reception area and ensuring it is always presented to a high standard, supporting with the process of show rounds, actively following up and managing any sales enquiries through to admissions, and assisting the Home Administrator as required.

About us

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together' by offering exceptional care and experience throughout their growing portfolio of over 100 care homes.

Job description

Job responsibilities

Package Description:

At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor.

ABOUT THE ROLE

Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.

Other responsibilities will include:

Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years.

ABOUT AVERY

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Person Specification

Qualifications

Essential

To be successful in this role, you will need to have effective interpersonal skills and a professional telephone manner, be computer literate with a good working knowledge of MS Suite, demonstrate a positive attitude to all residents and visitors, and ideally have previous experience in a customer service role for a minimum of two years.

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