Customer Service Advisor

6 months ago


Derby, United Kingdom nurtur.group Full time

Brief Your Market, part of nurtur. group are looking for Customer Services Advisor to join our team.

The nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.

Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate, and nurture leads for our clients to capitalise and expand their market share.

**Key Responsibilities**:

- Customer Support: Respond to inbound queries from customers professionally and courteously, offering assistance and guidance via phone, live chat, and tickets.
- Service Level Agreement (SLA) Compliance: Ensure that all customer inquiries are resolved or escalated within specified SLA timescales, maintaining a high standard of service.
- Issue Ownership: Take ownership of customer contacts that require action, coordinating with other team members when necessary to ensure resolution.
- Clear Communication: Maintain clear and accurate communication with customers, both internally and externally, to provide effective support and maintain positive relationships.
- Customer Education: Provide online support and coaching to help customers use our system and products effectively and efficiently.
- Issue Tracking: Record detailed information about customer issues and follow through to completion with guidance from your line manager.
- Training Material: Collaborate actively with the Customer Success team to ensure that recurring training needs have appropriate supporting materials available.
- Product Knowledge: Be proactive in staying up to date with product offerings and changes to provide accurate information to customers.
- Cross-functional Support: Collaborate with other departments within the organisation to provide the best possible customer experience.
- Self-development: Take a proactive role in your self-development and participate in Performance Management activities within the business.

Qualifications and Skills:

- Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
- Accountability: A strong sense of accountability and commitment to seeing tasks through to completion.
- Problem-solving: Proven problem-solving and troubleshooting abilities.
- Motivation: A motivated and resilient attitude to handle customer inquiries effectively.
- Communication: Excellent communication skills, both written and verbal.
- IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
- Commercial Awareness: Understanding the business's commercial goals and aligning customer service efforts accordingly.
- Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively.

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.

Hybrid working will be available upon successful completion of probation.

The successful applicant will receive and have access too:

- 25 days holiday plus the 8 bank holidays
- Perk box
- Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
- Death in Service Cover
- Company Sick Pay
- Bike to Work scheme.



  • Derby, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor (Fixed-term 6 months, Monday-Friday)** **Stratstone BMW Derby** **Salary of £23,059 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Derby? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an...


  • Derby, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Advisor / Call Centre Operative** **Customer Service Advisor(s) Required! Interviews 15/04/24** The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career with a global leader in logistics, distribution and supply...


  • Derby, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Advisor / Call Centre Operative** **Customer Service Advisor(s) Required!** The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career with a global leader in logistics, distribution and supply chain management,...


  • Derby, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer service Advisor Customer Service Advisor York Hospital | Ward | Permanent | part time. £21,333 pro rata 15 hours per week We are currently looking for a Customer Services Advisor to join our team on the ward in our Derby Hospital. You’ll love your career at Nuffield Health. Our unique approach to connected healthcare brings...


  • Derby, United Kingdom SF Group Full time

    Customer Service Advisor Ref code: OZG99096920 Customer Service & Call Centre, Office Support £ 13 per hour Derby, Derbyshire, England Temporary / Interim Office Based SF Recruitment is currently working alongside one of their key clients based in Derby to recruit for a Customer Service Advisor on a temporary to permanent basis. The role will involve both...


  • Derby, United Kingdom Refresco Full time

    Refresco, the world’s largest, multi-national soft drinks manufacturer, is seeking a **Customer Service Advisor** at our head offices in **Kegworth**. We offer a genuinely great place to work, with lots of personal development, and career opportunities all alongside a highly competitive salary. Refresco UK are part of the Refresco Group a multi-national...


  • Derby, United Kingdom Avery Healthcare Group Ltd. Full time

    Job summary Avery Healthcare is seeking a well-organised, enthusiastic, and dedicated individual to join their friendly, award-winning team as a Customer Service Advisor. This role will involve providing a positive and welcoming public image at the first point of contact, both in person and by telephone, to support the Home. Main duties of the job...


  • Derby, United Kingdom German Automotive Full time

    As a Receptionist you will deliver an incredible customer service experience to all who enter the Retail Centre. As a Receptionist you will build rapport with our customers, establish their needs quickly in order to create a bespoke service for them. Our Receptionists are our Brand Ambassadors, reflecting the brand image and standards in everything they...

  • Service Advisor

    6 months ago


    Derby, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Derby** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...


  • Derby, United Kingdom EVO Group Full time

    We have an exciting opportunity for an customer service advisor to join the team within our Derby branch. Customer Service is accountable for the operation and administration specifically covering the service given to customers and internal sales teams, ensuring that customers receive a high level of service enabling the branch to support growth. The role...

  • Service Advisor

    6 months ago


    Derby, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Derby** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...


  • Derby, United Kingdom CV-Library Full time

    Derby FF Ref: VA2430 #OFE Benefits * Competitive salary * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working * ​VIP Awards –...


  • Derby, United Kingdom Air Liquide Full time

    Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive...


  • Derby, United Kingdom nurtur.group Full time

    Brief Your Market, part of nurtur. group are looking for Customer Services Advisor to join our team. The nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. Using both our unique bespoke software and cleverly designed strategic marketing packages, we...


  • Derby, United Kingdom nurtur.group Full time

    Brief Your Market, part of nurtur. group are looking for Customer Services Advisor to join our team. The nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. Using both our unique bespoke software and cleverly designed strategic marketing packages, we...


  • Derby, United Kingdom Webhelp Full time

    **Job Advert** Are you detail-oriented, reliable, and ready to make a difference in customer service? We are looking for experienced professionals to join our team as Customer Service Advisors. If you have a knack for problem-solving and a passion for helping others, we want to hear from you! We’re a global technology and services leader that powers the...


  • Derby, United Kingdom Pin Point Recruitment Full time

    Customer Service Advisor - Workwear / PPE Derby £11.53 per hour (£22,500 per annum) 37.5hrs per week Customer Services Advisors Calling all enthusiastic problem solvers and customer champions! Our client is seeking an outgoing and motivated individual to join their vibrant Derby branch as a Customer Service Advisor within our stationary and office supplies...


  • Derby, United Kingdom CV-Library Full time

    Customer Service Advisor - Workwear / PPE Derby £11.53 per hour (£22,500 per annum) 37.5hrs per week Customer Services Advisors Calling all enthusiastic problem solvers and customer champions! Our client is seeking an outgoing and motivated individual to join their vibrant Derby branch as a Customer Service Advisor within our stationary and...

  • Service Advisor

    6 months ago


    Derby, United Kingdom Beechwood Derby Ltd (Mazda) Full time

    **To be a success in this role, you will have**: Effective communication skills Commitment to delivering customer excellence A good standard of verbal and numerical reasoning Computer literacy A keen eye for detail ENTHUSIASM & PREVIOUS EXPERIENCE WITH A SIMILAR ROLE IS VITAL **Job Introduction** As a Service Advisor you will ensure the highest level of...


  • Derby, United Kingdom Blue Arrow Full time

    **Role**: Customer Service Advisors (Outbound calling) **Location**: Derby, Pride Park **Pay**: £11 p/h **Hours**: 12 - 20 Hours per week - Monday to Friday 10am to 2pm (Flexible) Are you a parent? And looking for some work that can fit around school hours? Or are you looking for work flexibly? If you are, then this opportunity would be perfect for...