Service Advisor

5 months ago

Derby, United Kingdom Beechwood Derby Ltd (Mazda) Full time

**To be a success in this role, you will have**:
Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
ENTHUSIASM & PREVIOUS EXPERIENCE WITH A SIMILAR ROLE IS VITAL

**Job Introduction**
As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

**Main Responsibilities**
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to Beechwood policy
To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Pinnacle and both Mazda & Suzuki Manufacturer required data capture
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible

**About The Company**

Beechwood is a family owned & run business that has been operating for over 50 years in the motor trade. If you are successful in the process you will become a team member and be a highly valued member of staff and treated fairly as an individual not just a number as can be the case in many large corporate businesses. We currently have the Mazda & Suzuki Brands that we are incredibly passionate about. We are excited about the future. Could we be a part of your future plans too?

**Package Description**
Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets and also departmental bonuses and we also offer great benefits including:
28 days holiday including Bank Holidays
Company pension scheme

**Benefits**:

- Bonus scheme

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Service Advisor: 1 year (required)

Work Location: In person

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