Service Advisor
4 months ago
**To be a success in this role, you will have**:
Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
ENTHUSIASM & PREVIOUS EXPERIENCE WITH A SIMILAR ROLE IS VITAL
**Job Introduction**
As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
**Main Responsibilities**
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to Beechwood policy
To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Pinnacle and both Mazda & Suzuki Manufacturer required data capture
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible
**About The Company**
Beechwood is a family owned & run business that has been operating for over 50 years in the motor trade. If you are successful in the process you will become a team member and be a highly valued member of staff and treated fairly as an individual not just a number as can be the case in many large corporate businesses. We currently have the Mazda & Suzuki Brands that we are incredibly passionate about. We are excited about the future. Could we be a part of your future plans too?
**Package Description**
Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets and also departmental bonuses and we also offer great benefits including:
28 days holiday including Bank Holidays
Company pension scheme
**Benefits**:
- Bonus scheme
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
**Experience**:
- Service Advisor: 1 year (required)
Work Location: In person
-
Service Advisor
3 months ago
Derby, United Kingdom Pendragon Full time**Service Advisor** **Stratstone BMW Derby** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...
-
Service Advisor
4 months ago
Derby, United Kingdom Stratstone BMW Full time**Service Advisor** **Stratstone BMW Derby** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...
-
Service Advisor
3 months ago
Derby, United Kingdom Stratstone BMW Full time**Service Advisor** **Stratstone BMW Derby** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...
-
Service Advisor
4 months ago
Derby, United Kingdom Stratstone BMW Full time**Service Advisor** **Stratstone BMW Derby** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...
-
Service Advisor
2 weeks ago
Derby, United Kingdom Holt Recruitment Ltd Full timeHolt Recruitment Ltd is seeking a motivated and customer-focused Service Advisor to join their dynamic Aftersales team in Derby. This role offers a competitive salary and a comprehensive benefits package.**Key Responsibilities:*** Provide professional advice to customers on necessary service and repair work.* Ensure accurate and prompt completion of vehicle...
-
Service Advisor
2 weeks ago
Derby, United Kingdom Holt Recruitment Ltd Full timeHolt Recruitment Ltd is seeking a motivated and customer-focused Service Advisor to join their dynamic Aftersales team in Derby. This role offers a competitive salary and a comprehensive benefits package.**Key Responsibilities:*** Provide professional advice to customers on necessary service and repair work.* Ensure accurate and prompt completion of vehicle...
-
Service Advisor
4 months ago
Derby, United Kingdom CSM Garage Services Ltd. Full timeWe have a new service advisor role at CSM Garage Services Ltd. What will you be doing? - Understanding customer needs and noting vehicle requirements - Booking work in workshop diary in line with workshop capacity - Pricing and ordering parts as required - Booking and handing over loan vehicles - Explaining work both required and carried out on customer...
-
Service Advisor
4 months ago
Derby, United Kingdom Stoneacre Full time**About the role** We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for...
-
Customer Service Advisor
4 months ago
Derby, United Kingdom Stratstone BMW Full time**Customer Service Advisor (Fixed-term 6 months, Monday-Friday)** **Stratstone BMW Derby** **Salary of £23,059 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Derby? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an...
-
Service Advisor
4 months ago
Derby, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Derby Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage...
-
Automotive Service Advisor
4 months ago
Derby, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Derby - OTE £36,000+** Service Advisor - Main dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...
-
Service Advisor
3 months ago
Derby, United Kingdom Inchcape Full time**Service Advisor - Lexus Derby** - (£24,995 to 28,255pa Depending on Experience + OTE circa £36k )_ **As a Service Advisor at our Lexus Derby retail centre not only will you receive an excellent salary package and OTE, but also an industry leading benefits package including**: - **Family Friendly** - Enhanced family friendly policies, giving you more...
-
Customer Service Advisor
3 months ago
Derby, United Kingdom The Best Connection Employment Group Full time**Title: Customer Service Advisor / Call Centre Operative** **Customer Service Advisor(s) Required!** The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career with a global leader in logistics, distribution and supply chain management,...
-
Customer Service Advisor
4 months ago
Derby, United Kingdom The Best Connection Employment Group Full time**Title: Customer Service Advisor / Call Centre Operative** **Customer Service Advisor(s) Required! Interviews 15/04/24** The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career with a global leader in logistics, distribution and supply...
-
Service Advisor
4 months ago
Derby, United Kingdom Inchcape Full time**Service Advisor - Lexus Derby** - (£26,862 to £28,820pa Depending on Experience + OTE circa £38k )_ **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all...
-
Service Advisor
4 months ago
Derby, United Kingdom Inchcape Full time**Service Advisor - Jaguar Land Rover Derby** **Salary £**28,820.61 **+ OTE Up to circa £38k** **45 Hours Full Time** **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of...
-
Service Advisor
3 months ago
Derby, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Citroen Derby** Here at **Bristol Street Motors Citroen Derby**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary...
-
Service Advisor
4 months ago
Derby, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Skoda Derby** Here at **Bristol Street Motors Skoda Derby**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £31,500 basic salary plus...
-
Service Advisor
4 months ago
Derby, United Kingdom Bristol Street Motors Full timeHere at our brand new Bristol Street Motors, Motornation Tamworth dealership, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary with an OTE...
-
Service Advisor
4 months ago
Derby, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Nissan Derby** Here at Bristol Street Motors Nissan Derby, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary with an...
