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Customer Service Officer

7 months ago

Derby, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and delivering easier journeys every day. With over 2,400 employees, our people are the reason we are so successful, and our Customer Service team make a crucial contribution to this. Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We are now looking to recruit for future **Customer Service Officers for our Derby Station..**

We pride ourselves on delivering an excellent customer experience through our customer promise, and our amazing Customer Service Officers have such an important role at the station. Not only are they our customers main point of contact for any queries and advice, they are also Safety Critical members of staff that are responsible for dispatching our trains from the platform.

As a Customer Service Officer you will:

- Ensure safe and prompt dispatch of all train services at Derby station
- Help customers around the station, directing them to the relevant platforms
- Provide assistant to passengers getting on and off the train, including vulnerable customers that require extra support and care
- Support with security searches at the station
- Being always pro-active and visible to customers
- Be an ambassador for EMR, providing outstanding customer service by going above and beyond for our customers.

This role is shift work based on a rota to provide a service for all our passengers, from the first train in the morning to the last train at night. Therefore you will need to be flexible to work the shifts at the station.