Customer Service Assistant

7 months ago


Derby, United Kingdom Medartis Ltd. Full time

Are you passionate about making a difference in healthcare?
Join our dynamic organization as a vital member and be the first contact person for our clients.

**Customer Service Assistant 100%**

**Your Responsibilities**
- Providing excellent customer service as the first point of call for the organisation by answering the telephones, electronic messages and post
- Processing of purchase orders by accurately and efficiently inputting these into SAP and MyMediset systems for picking, packing and dispatch
- Handling of complaints and returns
- Creation and maintenance of customer accounts on SAP
- Assist customers with billing enquiries and resolution of discrepancies
- Liaising with courier companies to assist and troubleshoot any issues that arise such as missing orders, late or delayed orders or time sensitive packages to customers.
- Assist and support area sales managers as required
- General Administration and office support

**What we are looking for**
- You ideally have first working experience in Administration, preferred in Customer Service
- Your skills in Microsoft Office are well-developed; SAP preferred
- Willingness to support the whole team is in your nature
- You are confident in communicating professional at all levels
- In your daily work you demonstrate attention to detail, accuracy and thoroughness
- Furthermore you are able to prioritise workload efficiently

**About Medartis**

Medartis develops, manufactures and distributes titanium screws and plates, surgical instruments and system solutions for fracture fixation. Our motto is "Precision in fixation”. We place the highest priority on maintaining stringent quality standards, continuous further development and innovation as well as comprehensive service provision for physicians, OR staff and patients

**Job Types**: Full-time, Permanent

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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