Customer Service Assistant

1 day ago


Derby, United Kingdom Travelex Full time

**Customer Service Advisor - Asda Travel Money, Sinfin - Part Time**

**Job Type**: Permanent, Part Time

**Hours per week**: 24 hours

**Salary**: £11 per hour

**Working Patterns**: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

**We are customer centric and are passionate about shaping and sharing experiences**

Whether it’s a customer taking a weekend break or a family embarking on the holiday of a lifetime, we want to be part of their journey to an unforgettable experience. That’s why we need you
- **So, what does the role involve?**_
- Building relationships and getting to know your customer, tailoring their experience based on their destination
- Becoming a travel money ambassador, providing support and advice on great Travelex products and services
- Whilst you may be required to work independently, you will be working inclusively in a wider diverse team
- Engaging with customers to process all foreign exchange transactions accurately and efficiently
- Delivering on key performance goals both procedural, operational and customer focused
- Processing daily online FX request and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
- **What’s in it for you?**_

We believe our colleagues are our key differentiator. We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential.
- Company pension scheme
- Holiday - 22 days plus bank holidays We are keen to reward loyalty, so the longer you work with us, the more holidays you get
- Employee discount platform with Everyday Rewards by Bupa
- Employee assistance programme

**About Travelex**

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so Your journey starts here, so take the first step to become part of the Travelex family by clicking apply

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £11.00 per hour

Ability to commute/relocate:

- Derbyshire, DE24 3DS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: JR38318



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