Customer Service Apprentice

6 months ago


Derby, United Kingdom DHL Full time

**Customer Service Apprentice**
- **East Midlands Airport,DE74 2TR**:

- Full-time
- Flexible shift patterns starting between 07.30am - 10.15am Monday - Friday (8 hour shifts) and 1 Saturdayshift every 4 weeks working the hours of08.00 - 14.15 including day off in lieu in that week.
- Customer Service Practitioner - Level 2 Apprenticeship (18 month Fixed Term Contract)

**About us**

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be**The Logistics Company of the World**we engage in a number of initiatives such as - Go Teach, Go Green and Go Help.

**About the Role**

Our East Midlands call centre is looking for a Frontline Customer Service Apprentice.

The Frontline Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The Frontline Customer Service Advisor is a key role for Customer Service, whose ultimate aim is logging customer’s bookings, maximising the booking conversion and increasing sales of value added services within the product offering and tracking customer’s shipments.

As an apprentice within the frontline department, you will support the function as outlined above, whilst attending the necessary workshops and learning interventions in order to complete your apprenticeship programme within the required timeframe.

**You will responsible for**:

- Respond to customers’ enquiries providing information for products and services prior to shipping, to ensure the most appropriate DHL offering is provided in line with DHL procedures. Promoting the benefits of the brand to secure the booking at initial point of contact
- Promote up / cross selling opportunities, in line with DHL Product Portfolio
- Improve the First Time Resolution rate for incoming tracking contacts from customers to minimise the opening of unnecessary trace files
- Handle customers objections in a professional manner to reinstall the customer’s faith in DHL and avoid escalation to claims/ complaints
- Identify sales opportunities for long term business acquisition and pass to Sales
- Capture booking data in methodical manner-validating information provided
- Ensure service checks are completed and customer advised accordingly of any restrictions or additional information requirements
- Inform the customer of DHL services, including promotion of automated tools
- Provide price / transit quotations for customers and amend booking details as per customer’s request

**Your Profile - Skill sets and Attributes**
- Good communication skills (written and verbal)
- Strong IT skills
- Willingness to learn
- Ability to adapt to change
- Ability to work towards deadlines
- Ability to work independently and as part of a team
- A desire to progress your career within a customer service environment
- Experience of working with MS Word & Excel is extremely desirable

**Our Promise to You**
- Full support with your studies including 20% off the job activities
- An excellent pay structure
- **Annual leave **entitlement pro rata based on contract period
- Work in a rapidly-growing industry, with career development
- We will provide the company uniform
- Internal training programme
- Modern and well maintained fleet

As well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.

**What’s Next?**
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

DHL Express is a #4 UK Best Place to Work and a Global Top Employer (for the seventh consecutive year).

**Privacy Notice**

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.



  • Derby, United Kingdom Pentagon Motor Group Ltd. Full time

    Pentagon are currently looking for an enthusiastic and motivated individual who is looking to begin a career within the Service department of a main motor dealership. At Pentagon Motor Group we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and manufacturer training to enable you to become the...


  • Derby, United Kingdom Pentagon Motor Group Full time

    Job Introduction Pentagon are currently looking for an enthusiastic and motivated individual who is looking to begin a career within the Service department of a main motor dealership. At Pentagon Motor Group we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and manufacturer training to enable...


  • Derby, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Peugeot Derby** Do you want to earn a basic salary of £18,000 per year with this increasing to £30,000 after successful completion of your apprenticeship? If the answer is Yes, then we are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to...


  • Derby, United Kingdom Connells Group Full time

    At **Ashley Adams**, part of the Connells Group, we're looking for a highly motivated **Apprentice Lettings Negotiator **to join our fantastic lettings** **team in branch in **Derby.** We take the employment of new talent in to our company very seriously and fully support the **Government Apprenticeship Programme**. Our commitment to continuous professional...

  • Warehouse Apprentice

    5 months ago


    Derby, United Kingdom Intec Business Colleges Full time

    **ERF ELECTRICAL WHOLESALERS LTD** We will be offering a unique opportunity to learn within the electrical wholesale industry - which is a specialised industry supplying electricians, industry, NHS and the home owner alike. **What will the apprentice be doing?** - Managing stock in and out (to external clients) - Picking and Packing - Store transfers &...


  • Derby, United Kingdom Node4 Full time

    **Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...


  • Derby, United Kingdom Healthy Stuff Full time

    Are looking to build a career within finance? Healthy Stuff are looking to expand their team and recruit for an Accountancy Apprentice. Reporting to the Finance Manager, you will be helping to assist in managing their client’s day to day accounting and finance requirements **What will the apprentice be doing?** - All aspects of bookkeeping, including...


  • Derby, United Kingdom Healthy Stuff Full time

    Are looking to build a career within finance? Healthy Stuff are looking to expand their team and recruit for an Accountancy Apprentice. Reporting to the Finance Manager, you will be helping to assist in managing their client’s day to day accounting and finance requirements **What will the apprentice be doing?** - All aspects of bookkeeping, including...


  • Derby, United Kingdom Inchcape Full time

    **Apprentice Corporate Administrator** **Toyota Derby** **Apprentice Salary: £14,610** Does being an apprentice at a global automotive retailer appeal to you? Do you want to be trained to high standards by leading automotive brands? Are you ready to embark on exciting journey in a business going through an exciting period of transformation? If you’ve...

  • Animal Care Apprentice

    6 months ago


    Derby, United Kingdom KEITS Training Services Ltd Full time

    We are recruiting for a passionate and committed individual to join our team caring for the dogs and horses in our care. Duties will include, but not limited to; - Welcoming dogs to the boarding and day care - Supervising groups of dogs - Cleaning - Ensuring a safe environment for the dogs - Maintaining the welfare of the dogs and horses at all time -...


  • Derby, United Kingdom CV-Library Full time

    Full time Supply Chain Apprentice role based in Derby. This role is full time and allows the opportunity for progression. Client Details Our client is a reputable player in the industrial/manufacturing sector with a vast presence in the UK looking for a Supply Chain Apprentice based at their Derby site. Description Running reports to support various...


  • Derby, United Kingdom Inchcape Full time

    **Apprentice Parts Advisor - Jaguar Land Rover Derby** **As an Apprentice Parts Advisor, you will receive a competitive salary, excellent training & support, as well as some amazing benefits including;** - Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers - Vehicle...


  • Derby, United Kingdom Specsavers Full time

    **Optical Assistant Apprentice** **Normanton** **£6.00 per hour plus great bonus potential** **Free parking close by and good staff facilities** At Specsavers, we’re always looking to the future - which is where people like you come in. Our Apprenticeship scheme gives people of all ages the chance to boost their existing skillset and kickstart an...


  • Derby, United Kingdom Specsavers Full time

    **Optical Assistant Apprentice** **Specsavers Normanton** **37.75 hours per week including weekend working** **£6.40 per hour, £12563.20 per year - Paid monthly** **Plus great bonus potential** **Free parking close by and good staff facilities** At Specsavers, we’re always looking to the future - which is where people like you come in. Our...

  • Machinist Apprentice

    3 weeks ago


    Derby, Derby, United Kingdom Wsgenergyservices Full time

    We are currently seeking a skilled and motivated Apprentice Valve Machinist to join our team at WSG Energy Services UK HQ in Normanton, Wakefield.Apprenticeships offer a valuable pathway for individuals to gain practical, hands-on experience while learning a trade or profession. These programs combine on-the-job training with classroom instruction, allowing...


  • Derby, United Kingdom Air Liquide Full time

    Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive...


  • Derby, United Kingdom Pentagon Motor Group Ltd. Full time

    We are currently looking for enthusiastic and motivated individuals who are looking to begin a career within the Bodyshop department of a main motor dealership. At Pentagon Group, we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and manufacturer training to enable you to become the best that...


  • Derby, United Kingdom Learning Curve Group Full time

    **Vacancy Name** - Academy Administrator Apprentice **Vacancy No** - VN3563 **Location City** - Derby **Contract Type** - Apprentice **Salary Minimum Pounds** - £12570 **Salary Maximum Pounds** - £12570 **Description** - Learning Curve Group are a national training and education specialist we work with further education providers, employers, and...

  • IT Support Apprentice

    4 weeks ago


    Derby, Derby, United Kingdom Jacobs Full time

    At Jacobs, we're committed to solving the world's most pressing challenges. As an Apprentice IT Support, you'll play a vital role in helping us achieve this goal.As a member of our team, you'll work towards achieving a recognized qualification in Information Communications Technology. You'll learn technical, behavioral, and business skills to set you up for...


  • Derby, United Kingdom Node4 Full time

    Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. The Business Administration Apprentice within PMO is responsible for providing essential administrative support to the Project Management...