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Service Management Support Coordinator

2 months ago

Whiteley, United Kingdom NATS Full time

NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Job Purpose:

The Service Management Support Co-ordinator is responsible for ensuring that service management processes are developed, followed, measured, and improved to ensure efficiency and effectiveness across the Technical Services division with NATS.

Duties Include:

  • Respond to queries and support requests across technical services for anything Asset Lifecycle Management (ALM) related, and the wider Service Management Team.
  • Administration and maintenance of Service Management content, such as training, policies, guidance, references, and documents and their related standards
  • Check integrity of data provided by customers, querying where necessary.
  • Manage workload via service requests through a Service Request Tool and ServiceNow. Training will be given.
  • Managing the change process for locally generated controlled documentation ensuring consistency and accuracy.
  • Produce and ensure the integrity of the weekly ALM Statistics.
  • Managing the ALM Team inbox and responding to requests where necessary.
  • Maintaining Excel Spreadsheets.
  • Investigation and research on behalf of the team where necessary.
  • Provide admin support within the ALM Team.

Qualifications/Skills

  • Relevant experience working within a Service Management Framework or an organisation that aligns to the SM framework and the ability to apply their experience in any environment.
  • Experience of using SAP R/3 or S/4 HANA (ALM, and/or Plant Maintenance advantageous).
  • Works under routine direction. Uses limited discretion in resolving issues or enquiries. Determines when to seek guidance in unexpected situations. Plans own work within short time horizons.
  • High attention to detail.
  • Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers, and partners.
  • Performs a range of work activities in varied environments. May contribute to routine issue resolution. May apply creative thinking or suggest new ways to approach a task.
  • Has sufficient oral and written communication skills for effective engagement.
  • Understands and uses appropriate methods, tools, applications, and processes.
  • Demonstrates a rational and organised approach to work.
  • Security, privacy, and ethics - is fully aware of organisational standards. Uses appropriate working practices in own work.
  • Proficient navigating around web-based interfaces and applications.
  • Experience of transactional data entry and database systems.

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary that's regularly reviewed, you'll also benefit from a wide range of other benefits which includes generous leave entitlement, a market-leading defined contribution pension scheme, a range of voluntary benefits and retail discounts, wellness support and a comprehensive learning and development offering

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We also welcome discussions on flexible and part-time working arrangements. Find out more here

If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry