Customer Service Manager

1 month ago

Reading, Reading, United Kingdom Source4 Personnel Solutions Full time

Our client is seeking a hands-on Customer Service Manager to oversee a customer service team and ensure a seamless journey for their clients from the initial enquiry through to invoicing. The successful candidate will lead a team of four, manage delivery issues, generate quotes, liaise with the transport department, and support the commercial sales team with account management and upselling while delivering clients' SLA's.

Please Note: This is not a Hybrid role.

Key Responsibilities:Team Leadership: Oversee and motivate a customer service team of four, ensuring high levels of performance and professional development.Client Journey Management: Ensure a seamless customer experience from initial enquiry to invoicing, resolving any issues that arise promptly and efficiently.Delivery Issue Resolution: Proactively manage and resolve delivery issues, liaising with the transport department to ensure timely and effective solutions.Quote Generation: Generate accurate and competitive quotes for clients, maintaining a high level of attention to detail.Account Management: Support the commercial sales team in managing client accounts, identifying opportunities for upselling and ensuring customer satisfaction.Collaboration: Work closely with the transport department and other internal teams to streamline processes and enhance service delivery.Reporting: Maintain accurate records and prepare regular reports on customer service performance, delivery issues, and other key metrics.

Qualifications:

  • Proven experience in a customer service management role, preferably within the logistics industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle complex issues and resolve conflicts effectively.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively in a fast-paced environment.

Preferred Skills:

  • Experience in logistics or supply chain management.
  • Knowledge of the UK and EU logistics markets.
  • Sales and account management experience advantageous.

What They Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A supportive and collaborative work environment.
  • The chance to be part of a dynamic and growing company.
  • They are an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply:

If you are a motivated and experienced Customer Service Manager with a passion for excellence, we would love to hear from you.

Join them and be a part of a company that values your contribution and supports your professional growth

Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

  • Bodyshop Customer Service Representative

    5 hours ago

    Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    We are seeking an experienced Bodyshop Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Bodyshop Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.Key Responsibilities:Meet and greet customers, manage bookings, and maintain a courtesy car diary.Liaise with...

  • Customer Service Engineer

    22 hours ago

    Reading, Reading, United Kingdom Wheelchair Transport Service, Inc. Full time

    BMS Service Engineer OpportunityWe are seeking a skilled BMS Service Engineer to join our team at Wheelchair Transport Service, Inc. as part of our service and small works division.The successful candidate will be responsible for carrying out service duties on both Trend and Tridium sites, with a focus on Trend systems and upcoming Tridium service...

  • Customer Service Manager

    7 hours ago

    Reading, Reading, United Kingdom Urban Fun Full time

    Job Opportunity at Urban FunWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Urban Fun, a brand new Family Entertainment Centre in Reading. As a key member of our management team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an unforgettable experience.Key...

  • Customer Service Operations Manager

    2 weeks ago

    Reading, Reading, United Kingdom Brook Street UK Full time

    Customer Service Operations ManagerAre you skilled in managing customer interactions within the Utilities sector, specifically in Gas and Electric services?We are currently seeking a dedicated 'Customer Service Operations Manager' to join our team on a temporary basis, with the potential for a permanent position.Role OverviewThis position is crucial in...

  • Customer Service Representative

    21 hours ago

    Reading, Reading, United Kingdom Simon Lincoln Recruitment Solutions Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Simon Lincoln Recruitment Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients and customers.Key Responsibilities:Customer Service: Ensure the highest level...

  • Automotive Service Consultant

    22 hours ago

    Reading, Reading, United Kingdom Wheelchair Transport Service, Inc. Full time

    We are seeking a highly skilled and experienced Service Advisor to join our team at Wheelchair Transport Service, Inc. as a Automotive Service Consultant.About the Role:This is a unique opportunity to work with a prestigious brand, providing exceptional customer service and ensuring a seamless experience for our clients.As a Service Advisor, you will be...

  • Customer Service Representative

    8 hours ago

    Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive at New Chapter Consulting Ltd. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide comprehensive customer support, including...

  • Customer Service Representative

    7 hours ago

    Reading, Reading, United Kingdom Marshall Motor Group Full time

    Job Title: Customer Service AdvisorJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Marshall Motor Group. As a key member of our dealership, you will play a vital role in delivering exceptional customer experiences and ensuring our customers receive the highest level of...

  • Customer Service Representative

    2 hours ago

    Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

    **Job Summary**New Chapter Consulting Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.**Key Responsibilities:**Provide comprehensive customer support, including...

  • Customer Service Representative

    5 hours ago

    Reading, Reading, United Kingdom Porsche Retail Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Contact Advisor to join our team at Porsche Retail Group. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our valued clients.Key ResponsibilitiesCustomer Service: Provide consultative booking services...

  • Customer Service Liaison

    3 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    Position OverviewWe are excited to announce a vacancy for a Customer Relations Coordinator at Signet Resources. This role is ideal for a seasoned customer service professional dedicated to delivering exceptional service to clients. The selected candidate will play a crucial role in ensuring that our department meets its service level agreements for escalated...

  • Customer Service Representative

    22 hours ago

    Reading, Reading, United Kingdom Signet Resources Full time

    We are seeking a highly skilled and experienced customer service professional to join our team at Signet Resources. As a Customer Service Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and support.This is an exciting opportunity for a motivated and organized individual who is passionate about delivering...

  • Customer Service Director

    22 hours ago

    Reading, Reading, United Kingdom Sytner Group Full time

    About the RoleWe are seeking an experienced and successful Service Reception Manager to oversee our service department.As a key member of our team, you will be responsible for ensuring our customers receive excellent levels of service, in line with brand expectations.Key ResponsibilitiesLead and manage the service reception team to deliver exceptional...

  • Customer Service Representative

    4 hours ago

    Reading, Reading, United Kingdom Warner Leisure Hotels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Warner Leisure Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth and efficient experience for our guests.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    1 day ago

    Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

    About New Chapter Consulting LtdWe are a dynamic and growing consulting firm seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Executive. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and supporting the growth and success of our clients.Key...

  • Customer Service Representative

    24 hours ago

    Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

    Job OverviewWe are seeking a highly skilled Customer Service Advisor to join our team at Mobilize Financial Services - UK. As a key member of our Select Lease by Mobilize team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional manner,...

  • Customer Service Consultant

    2 weeks ago

    Reading, Reading, United Kingdom Octane Recruitment Full time

    Position OverviewWe are currently seeking a Service Advisor to join our dynamic team at Octane Recruitment. This role is pivotal in ensuring customer satisfaction and enhancing the overall service experience.Key ResponsibilitiesAct as the primary point of contact for customers, addressing inquiries and providing expert advice on services.Manage service...

  • Customer Service Ambassador

    4 hours ago

    Reading, Reading, United Kingdom Collabera Digital Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Collabera Digital. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex technical issues.Key Responsibilities:Customer Request Handling: Manage incoming customer requests, both...

  • Customer Service Representative

    2 hours ago

    Reading, Reading, United Kingdom Gordon Yates Ltd Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Gordon Yates Ltd. As a key member of our front-of-house team, you will be responsible for providing exceptional levels of customer service to our students and visitors.Key ResponsibilitiesProvide a warm and welcoming experience for...

  • Customer Service Representative

    3 weeks ago

    Reading, Reading, United Kingdom Cpl Full time

    Customer Service Representative– Spanish SpeakingLocation: Maidenhead, Berkshire - HybridDuration: 12 Month Contract – chance to extend/make permanentPay Rate: £ £14.00 Per Hour PAYE My global pharmaceutical client, based in Berkshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on...