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Customer Service Director

2 months ago

Reading, Reading, United Kingdom Sytner Group Full time
About the Role

We are seeking an experienced and successful Service Reception Manager to oversee our service department.

As a key member of our team, you will be responsible for ensuring our customers receive excellent levels of service, in line with brand expectations.

Key Responsibilities
  • Lead and manage the service reception team to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the aftersales manager to ensure seamless communication and coordination
  • Mentor and coach team members to enhance their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Proven experience in a similar role, preferably in the automotive industry
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Strong customer service skills and a passion for delivering exceptional experiences
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Enhanced holiday entitlement and industry-leading benefits package
  • Career development opportunities and recognition of long service
  • Discounted car schemes and high street discounts
  • Cycle to work scheme and one day a year paid voluntary/community work
About Us

Sytner Group is a leading automotive retailer with over 23 prestige vehicle brands across 140 UK dealerships.

We pride ourselves on developing talent and building careers, with our colleagues recently scoring us an outstanding 89% on our colleague engagement survey.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.