Customer Service Director
3 weeks ago
We are seeking a highly skilled Customer Service Manager to join our team at Omega Resource Group. As a key member of our organization, you will be responsible for developing and implementing policies and procedures to ensure exceptional customer service across our business.
Main Responsibilities:- Promote excellent customer service across the business
- Act as the escalation point for customers' issues and queries
- Provide support and guidance to the customer service team
- Develop and maintain policies and procedures
- Authorise quotes and monitor margins
- Attend and contribute to production meetings
- A background in a similar role in an engineering or manufacturing environment
- Electronics industry experience is highly advantageous
- Strong problem-solving skills
- Excellent relationship-building skills
- Proficient in Microsoft Office
- Full driving license
- Enhanced pension scheme
- Bonus scheme
If you are a motivated and experienced Customer Service Manager looking for a new challenge, please contact Anna Hinton at Omega Resource Group. We look forward to hearing from you.
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