Customer Service Representative

6 days ago


Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive at New Chapter Consulting Ltd. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide comprehensive customer support, including managing warranty claims, returns, and refunds for our clients.
  • Handle customer service inquiries via various communication channels, ensuring efficient and effective communication.
  • Collaborate with other departments on product queries, delivery procedures, and other ad hoc duties.
  • Confidently handle administrative tasks, including operating software systems, managing orders, and coordinating returns and refunds.

Requirements:

  • A Bachelor's degree in a relevant field.
  • Strong communication and interpersonal skills.
  • Experience in a sales/customer service role.

About the Role:

This is a fantastic opportunity for a recent graduate to gain valuable experience and skills in customer service and support. You will be closely mentored and supported to develop your skills and knowledge, with opportunities to progress into sales, marketing, or e-commerce roles within the company.



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