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Customer Service Representative
2 months ago
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers about their life assurance, savings, investments, or pension plans.
Key Responsibilities- Provide exceptional customer service to customers via phone, ensuring a seamless experience during critical moments.
- Assist customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
- Work collaboratively with colleagues to resolve customer queries and concerns.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
- Participate in ongoing training and development to enhance skills and knowledge.
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for critical moments in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
- Excellent listening, verbal, and written communication skills.
- Ability to remain calm under pressure and provide empathetic customer service.
- Problem-solving skills and flexibility to adapt to changing priorities.
- Proficient in Microsoft Office (Word & Excel).
- Ability to work in a fast-paced environment and prioritize tasks effectively.
