Customer Service Representative

4 weeks ago


Reading, Reading, United Kingdom Landmark Information Full time

Customer Service Representative Role

About the Job

Landmark Information is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Provide first-line support to customers via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Document customer interactions and feedback in our CRM system
  • Collaborate with internal teams to resolve complex customer issues
  • Continuously improve customer service processes and procedures

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience in a customer-facing role, preferably in a similar industry
  • Knowledge of CRM systems and customer service software

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading provider of information and data solutions

About Us

Landmark Information is a leading provider of information and data solutions. We help our clients make informed decisions by providing them with accurate and reliable data. Our team is passionate about delivering exceptional customer service and building long-term relationships with our clients.



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