Customer Services Representative

1 week ago


Reading, Reading, United Kingdom Healthxchange Full time
Job Description

We are seeking a highly skilled and motivated Customer Services Representative to join our team at Healthxchange.

About the Role: As a Customer Services Representative, you will be the first point of contact for new customers, ensuring a great first impression of Healthxchange. Your primary responsibilities will include attracting new customers, ensuring a smooth account opening process, and supporting existing customers with account changes and amendments.

Key Responsibilities:

  • Deliver an exceptional customer experience, ensuring customer satisfaction and retention.
  • Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements.
  • Support new customers with the account opening process from application through to first order.
  • Provide guidance on using our ePharmacy website for order placing and account management.
  • Complete a First Impressions check after the customer has placed their first order.
  • Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
  • Build great relationships with our key customers through a personalized customer experience.
  • Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.

Requirements:

  • Possess a passion for delivering an exceptional customer experience.
  • Have high attention to detail.
  • Understand the commercial requirements of our customers and business.
  • Be a strong communicator with excellent email writing skills.
  • Be able to work under pressure in a fast-paced environment.
  • Be self-motivated with the ability to work under minimal supervision.
  • Have excellent time management capabilities.
  • Be a proven communicator with excellent telephonic manner.

Benefits:

  • Company pension.
  • Annual performance bonus.
  • 23 days holiday plus bank holidays (increasing with service).
  • Staff discount.
  • Staff social events.
  • Access to Health Assured EAP.

About Us:

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, or any other legally protected status.



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