Customer Service Ambassador

6 days ago


Reading, Reading, United Kingdom Collabera Digital Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Collabera Digital. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex technical issues.

Key Responsibilities:
  • Customer Request Handling: Manage incoming customer requests, both from external and internal sources, by raising and managing cases.
  • Technical Support: Provide technical support and guidance to customers, leveraging your knowledge of CRM and ERP systems, including Salesforce, SAP, and SaaS solutions.
  • Case Management: Effectively manage and resolve customer cases, ensuring timely and satisfactory resolutions.
Requirements:
  • Technical Skills: Proficiency in CRM and ERP systems, with experience in Salesforce, SAP, and SaaS solutions.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical information to customers.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.


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