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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Contact Advisor to join our team at Porsche Retail Group. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our valued clients.
Key Responsibilities- Customer Service: Provide consultative booking services for vehicle maintenance and repair, ensuring efficient workshop loading and optimal customer satisfaction.
- Communication: Manage customer booking communications, including phone calls, emails, and web inquiries, to ensure timely and effective updates.
- Relationship Building: Develop and maintain strong relationships with customers, providing personalized support and ensuring their needs are met.
- Marketing: Make outbound calls to customers to re-engage them with products and services, driving sales and revenue growth.
- Service Coordination: Determine required services and advise customers on potential work, ensuring seamless service delivery.
- System Maintenance: Maintain and update the Dealer Management System to ensure accurate and up-to-date customer information.
Porsche Retail Group is a leading provider of luxury automotive services, with a strong commitment to customer satisfaction and excellence. Our team is passionate about delivering exceptional experiences and building long-term relationships with our clients.
What We Offer- Competitive Salary: £26,750 per annum
- Bonus Scheme: Up to £8,400 per annum (approx. £700 per month)
- Holiday Entitlement: 27 days per year plus bank holidays
- Vehicle Leasing: Option to lease a VW Group vehicle at preferential rates
- Private Medical Insurance: With the option to add loved ones
- Mental Health Support: Dedicated champions and employee assistance programs
- Employee Benefits: Life assurance, income protection insurance, and a DC pension scheme
We are a dynamic and supportive team, committed to excellence and customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.