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Customer Service Representative

2 months ago

Reading, Reading, United Kingdom Diligenta Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product and service knowledge to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and service level agreements
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficient in Microsoft Office and customer relationship management software
  • Previous customer service experience in a similar industry
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance