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Customer Service Liaison
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Position Overview
We are excited to announce a vacancy for a Customer Relations Coordinator at Signet Resources. This role is ideal for a seasoned customer service professional dedicated to delivering exceptional service to clients. The selected candidate will play a crucial role in ensuring that our department meets its service level agreements for escalated cases. A background in legal matters or familiarity with preparing legal documentation will be considered an asset.
Key Responsibilities
- Assist the Customer Relations Team in managing complex customer inquiries on a daily basis.
- Engage with dissatisfied clients, ensuring timely follow-ups and maintaining high standards of customer service through effective time management.
- Exhibit strong communication skills to foster relationships with both customers and team members.
- Collect and analyze all relevant information from customers, the dealer network, and internal departments.
This is an excellent opportunity to be part of a dynamic automotive organization that is thriving in the industry. The successful candidate will experience a fast-paced environment focused on customer engagement. A valid driving license is required for this position.
Additional Information
The role operates within IR35 regulations, with a competitive hourly rate. The position offers a 35-hour work week and a hybrid working model, requiring a portion of the month to be spent in the office. Enjoy a positive working atmosphere with an early finish on Fridays.
