Customer Service Liaison

2 weeks ago


Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

Customer Service Liaison

We're seeking a Customer Service Liaison to join our dynamic team at New Chapter Consulting Ltd. As a Customer Service Liaison, you'll be responsible for delivering exceptional customer service and supporting the growth and customer loyalty of our premium brand.

Key Responsibilities:

  • Provide comprehensive D2C customer support, including managing warranty claims, returns, and refunds for our customers.
  • Handle customer service queries via chat, phone, and email, ensuring efficient and effective communication with customers.
  • Collaborate with other departments on product queries, delivery procedures, and other ad hoc duties.
  • Confidently handle E-Commerce administration, including operating Sage 200, managing telephone orders, and coordinating returns and refunds.

Requirements:

  • A Bachelor's degree
  • Strong communication skills
  • Experience in a sales/customer service position

This is a great opportunity for a recent graduate to gain experience in customer service and support. You'll be closely mentored and then given the opportunity to move into sales, marketing, or e-commerce depending on your interests.



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