Customer Service Liaison
2 weeks ago
Join a dynamic team at CV-Library, a leading Legal Client, in Reading Town Centre. We are seeking a highly skilled Customer Service Executive to provide exceptional support to our Probate, Wills and Trusts team.
Your Role:- Be the first point of contact for new client enquiries, handling phone calls and emails with professionalism and poise.
- Record all new enquiries in our database, ensuring seamless management and monitoring.
- Collaborate with the Department Manager and Director of Marketing and Business Development to enhance the team's handling and conversion of new enquiries.
- A background in law, marketing, or customer services is desirable, but not essential.
- Experience working with practice management systems, large databases, email, and MS Office, particularly MS Excel, is a must.
- Be a team player, willing to offer support to colleagues and provide excellent customer service.
- Be enthusiastic, flexible, and efficient, with a friendly and helpful manner when dealing with clients and colleagues.
- Discretionary bonus scheme
- Up to 25 days annual leave
- Pension scheme
- Private medical insurance or healthcare cashback plan
- Professional qualifications, memberships, and subscriptions
- Season ticket loan
- Quarterly staff awards and long service awards after five years
- Regular wellbeing weeks and a programme of social events
- An extra day's annual leave to give back through volunteering
- Staff introduction reward scheme
Job Title: Legal Customer Administrator
Company: CV-Library
Location: Reading Town Centre
Sector: Legal
Contract: Permanent
Hours: Full Time
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