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Customer Service Representative

2 months ago


Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

**Job Summary**

New Chapter Consulting Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Provide comprehensive customer support, including managing warranty claims, returns, and refunds.
  • Handle customer service inquiries, ensuring efficient and effective communication.
  • Collaborate with other departments on product queries, delivery procedures, and other ad hoc duties.
  • Confidently handle e-commerce administration, including operating business management systems and coordinating returns and refunds.

**Requirements:**

  • A Bachelor's degree in a relevant field.
  • Strong communication and interpersonal skills.
  • Experience in a sales/customer service role.

**What We Offer:**

As a Customer Service Executive at New Chapter Consulting Ltd, you will have the opportunity to work in a dynamic and supportive team environment. You will be closely mentored and given the opportunity to develop your skills and knowledge in a variety of areas, including sales, marketing, and e-commerce. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.