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Customer Service Representative

2 months ago


Reading, Reading, United Kingdom Simon Lincoln Recruitment Solutions Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Simon Lincoln Recruitment Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients and customers.

Key Responsibilities:

  • Customer Service: Ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
  • Enquiry Handling: Deal with enquiries from customers and visitors, providing appropriate advice and information.
  • Event Support: Assist on open days, carry out viewings, and help set up events.
  • Administration: Provide administration assistance to the Property Manager.
  • Team Collaboration: Work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.
  • Customer Involvement: Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a professional and timely manner.
  • Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.