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Customer Service Coordinator
3 months ago
Orveon is a new kind of beauty company launched in December 2021 when we acquired our three iconic brands - bareMinerals, BUXOM, and Laura Mercier. With more than 1,000 employees and operating in 40+ countries, we're a truly global business. Our headquarters are in New York, with additional locations in major cities worldwide.
We love our brands and are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact.
People here are passionate, entrepreneurial and most of all, bold. This is an inspirational group of talented, silo-busting, confident and humble people, working together to build something better. We are looking for the best talent to join us on that journey. We believe we can accomplish more when we #Face Forward Together
About the Role
We have a position available to join our operation team. As a customer service coordinator, you will report into the Operation Manager (CS), will be the first line contact for assigned customers (our retail partners) in placing orders, and promotional team, answering queries, direct any queries to the right department. You will be building a strong relationship with 3PL warehouse to enable seamless flow of information for Customers of Orveon Global.
Primary Responsibilities
Process promotional orders and share related information with internal departments. Process orders through workflows and manage order confirmation for several accounts amongst UK and EMEA Resolve queries with pace and efficiency. Liaise with Finance supporting customers' accounts. Process Customers' returns with great attention to detail and high level of service. Monitoring, reporting and communicating Customer service levels and complaints KPIs Responsible for all credits and debits Key Stakeholders
Internal department (Sales teams, Finance, Marketing, Education) Customers 3PL Point(s) Of Contact - external warehouse IT development team Qualifications
Data entry and order management skills You will show comprehension and empathy for the customer. Strong attention to detail, curious, and resilient. Experience of Microsoft office products (Excel, Word, PowerPoint). Experience of using ERP / Order Management Systems is a plus. Fluent in English and another language beneficial. Bring in your own set of personal values to align with the Orveon Values of Solidarity, Stark Honesty and Benevolent Activism Must have Organisation skills and be Solution focus What Orveon offers you:
You are a creator of Orveon's success and your own. This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth. We're a human sized company so your work will have a big impact on the organization. We invest in the well-being of our Orveoners - both personally and professionally and provide tailored benefits to support all of you, such as:
"Hybrid First" Model - Flexibility to work remotely or in-office, balancing virtual and face-to-face interactions. "Work From Anywhere" - Freedom to work three (3) weeks annually from the location of your choice. Complimentary Products - Free and discounted products on new releases and fan-favorites. Professional Development - Exposure to senior leadership, learning and development programs, and career advancement opportunities. Community Engagement - Volunteer opportunities in the communities in which we live and work. Other things to know
Opportunities and Accommodations - Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. Find out more on our careers page.