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Reception Services Coordinator

2 months ago

London, Greater London, United Kingdom NHS Jobs Full time
Role Overview

As a Reception Services Coordinator, you will be responsible for delivering exceptional and comprehensive reception services to our unit and outpatient clinics. Your customer service expertise will play a crucial role in addressing inquiries and ensuring a high level of client satisfaction.

Key Responsibilities
  1. Manage the security entry system for the unit as required.
  2. Exhibit sensitivity, tact, and diplomacy, particularly when interacting with distressed or anxious individuals.
  3. Provide proactive and high-quality customer service to a diverse range of stakeholders, including patients, relatives, healthcare professionals, and administrative staff.
  4. Recommend improvements to local practices that enhance customer care and reception services.
  5. Handle telephone inquiries with a focus on accuracy, clarity, confidentiality, and courtesy.
  6. Represent the organization professionally at all times.
  7. Ensure medical records are readily available for all relevant clinics.
  8. Coordinate with the medical records department to ensure secure and timely transport of medical notes.
  9. Oversee patient transport and interpreter bookings for outpatient clinics and necessary inpatient stays.
  10. Manage the Envoy text messaging service efficiently.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to manage multiple tasks effectively.