Service Coordinator

3 weeks ago

London, Greater London, United Kingdom Office Angels Full time

Are you a detail-oriented professional with a passion for customer service? Our client, a vibrant organization, is on the lookout for a Service Coordinator to enhance their operations. This role is based in a modern office environment that promotes growth and offers a competitive benefits package.

Position Overview: As the Service Coordinator, you will be the primary contact for customers, ensuring they receive top-notch service. Your approachable demeanor and professionalism will help in addressing customer inquiries efficiently.

Key Details:

Role: Service Coordinator

Location: Requires personal transportation due to the office's location

Benefits: Modern work environment, 25 days of annual leave plus an additional day off for your birthday

Compensation: Competitive salary based on experience

Working Hours: Monday to Friday, 8:30 AM to 5 PM

Main Responsibilities:

  • Act as the first point of contact for customer inquiries.
  • Coordinate maintenance visits and call-outs for a team of engineers across the UK.
  • Keep customers updated on service progress.
  • Prepare Risk Assessments and Method Statements (RAMS).
  • Manage client portals and complete necessary documentation.
  • Collaborate with technical support to resolve issues.
  • Communicate with engineers regarding job progress.
  • Process invoice requests for the accounts department.
  • Participate in weekly service meetings.
  • Provide coverage for the Service and Stock Coordinator during absences.
  • Engage in ad hoc project tasks as needed.
  • Utilize company systems for accounts and project management.

Ideal Candidate Profile:

  • Experience in scheduling and coordinating engineers.
  • Strong geographical knowledge of the UK.
  • Excellent communication skills, particularly over the phone.
  • Proficient in IT, with experience in MS Office and Sage 50 being advantageous.

Next Steps:

If you possess the required skills and experience, we encourage you to consider this opportunity to advance your career with a reputable organization.

Note: By applying for this position, your information will be submitted to Office Angels, which acts as an employment agency for permanent recruitment and an employment business for temporary placements. Office Angels is committed to equal opportunity employment.

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