Service Coordinator

3 weeks ago

London, Greater London, United Kingdom Office Angels Full time

Are you a detail-oriented professional with a passion for customer service? Our client, a vibrant organization, is in search of a Service Administrator to enhance their operations. This role is set in a modern work environment that promotes growth and development.

Position Overview: As the Service Administrator, you will be the initial point of contact for customers, delivering outstanding service and ensuring their needs are met efficiently.

Key Details:

Job Title: Service Administrator

Location: Accessible location requiring personal transportation

Benefits: Contemporary office setting, 25 days of annual leave plus an additional day for your birthday

Salary: Competitive salary based on experience

Working Hours: Monday to Friday, 8:30 AM to 5:00 PM

Main Responsibilities:

  • Act as the primary contact for customer inquiries.
  • Coordinate call-outs and maintenance schedules for a team of engineers across the UK.
  • Keep customers informed about the status of their service requests.
  • Prepare Risk Assessment Method Statements (RAMS).
  • Utilize client portals and complete necessary documentation.
  • Collaborate with technical support to resolve issues or escalate to engineers as needed.
  • Monitor daily job progress and ensure timely service delivery.
  • Process invoice requests and assist with financial documentation.
  • Participate in weekly service meetings to report on progress.
  • Provide coverage for the Service and Stock Coordinator during absences.
  • Engage in ad hoc projects as required.
  • Utilize company systems for accounts and project management.

Ideal Candidate Profile:

  • Experience in scheduling and coordinating engineering services.
  • Strong geographical knowledge of the UK.
  • Exceptional telephone communication skills.
  • Proficient in IT, with experience in MS Office and Sage 50 being advantageous.

Next Steps:

If you possess the necessary skills and experience, we encourage you to apply for this exciting opportunity. Alternatively, if you know someone who fits this description, please share this information. Successful referrals may be rewarded.

Note: Candidates whose qualifications align with the job requirements will be contacted for further discussion.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for temporary staffing solutions. We are committed to equal opportunity employment.

By applying for this position, your information will be submitted to Office Angels, and our Candidate Privacy Information Statement is available on our website.

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